01
Seven clear roles
I define what each one does: two cloud hosts, a monitoring tool, an external SRE, an external DevOps, email, a telecom carrier.
Leadership galaxy Case 4 of 7
Seven vendors, one lead
The problem
Seven vendors work on the same infrastructure. Without a lead, each one fixes their own piece and nobody sees the whole.
The constraint
Each vendor has its own contract, pace and limits, and the whole must stay consistent.
What I did
02
One point of contact
Everything goes through me: requests, priorities, trade-offs.
03
The full picture
I keep the complete map, so a change on one side does not break something on the other.
The result
Seven vendors run as one team.
7 vendors
run as one team
Stack
- Cloud hosts
- Monitoring
- External SRE
- External DevOps
- Telecom carrier